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SHOPPING ONLINE
How to Shop Online

Welcome to Darphin Online. Shopping is easy, convenient and secure.

Simply select the product you want to purchase and follow the instructions below:

STEP ONE
Type in the quantity of product you wish to purchase (up to six [6] of any single item) in the quantity box.
More information on our Maximum Purchase Policy.

STEP TWO
Click the "Add to Bag" icon to place the product selected in your shopping bag.
If there are multiple products on the same page that you wish to place into your shopping bag, you may enter the desired quantities for each product and then click "Add to Bag" once to place them all in your bag.

STEP THREE
When you've completed shopping, click the "Checkout" button found on each page.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag during checkout prior to clicking on Submit Order.

After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please reach out to our team for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact Darphin Online Customer Service. For fastest service, please have your order number available.

View Bag

Click on "View Bag" to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

Deleting Items from Your Shopping Bag

If you wish to delete an item in your Shopping Bag, simply go to "View Bag" and select the "Delete" button to the left of the product name. The item will be removed from your shopping bag.

Optimal Online Colour Settings

This site is best viewed with Internet Explorer 9.0 or higher, Firefox 4.0 and later versions, Safari 5.0 and higher, Chrome 10.0 and with and a minimum monitor resolution of 1024 x 768. Please note that monitors display colours differently based upon their settings.

Please feel free to Contact Us with questions about specific colours, and we'll be happy to provide you with any additional description that is available.

Browser Requirements

Our site works best with Internet Explorer 9.0 and other later versions. Firefox 4.0 and other later versions, Safari 5.0 and other later versions, and Chrome 10.0 and later versions.

Security Online

At Darphin Online, we understand how important security is to you. When you place an order at Darphin Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
• Internet Explorer 9.0 and higher
• Mozilla Firefox 4.0 and higher
• Safari 5.0 and higher
• Chrome 10.0

Item availability

If an item is not available, it will be shown as out of stock on its product page, within the online shop. Unfortunately you cannot add out of stock items to your Shopping Bag. However the stock that we have available online may be different to the availability within stores. Please consult our Store Locator for your nearest stockist.

Maximum Purchase Policy

We regret that we must limit orders to no more than eight (8) of any individual item and also limit orders to no more than three (3) orders per customer per day. If you have any questions please Contact Us and we will be happy to assist

Redeeming Promotion Codes

Simply enter your offer code in the text box marked Offer Code when you get to the "Order Review" page during the Checkout process. Please Note: Offer codes are case sensitive and should be entered exactly as they appear.
Only one offer code may be used per online order.

Payment Options

ACCEPTED PAYMENT METHODS:
 • American Express
 • Mastercard
 • Solo
 • Visa
 • Visa Debit
 • Visa Electron
 • Darphin Online Gift Cards. Do you have a Gift Card you have not used? Find more information here.

WE'RE SORRY, WE DO NOT ACCEPT:
 • Cheques
 • Postal Orders
 • Darphin Online Gift Cards. If you have a previously purchased Darphin Gift Card you can still redeem against an order through contacting our Consumer Care Team on 0808 281 0227. We will continue to honour the terms from when your purchase was made. For more information Click Here.

IMPORTANT INFORMATION:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.